Truth about Truth, originally uploaded by ~sierra sugar~.
Truth...

In the fashion world of Second Life the name Truth is synonymous with quality hair. The hair has been blogged several hundred times over the past couple years, but what isn't mentioned as frequently is the man behind the design: Truth Hawks.

No matter how perfect your product may be, if you fall short in the customer service department your profits will reflect that. Mr. Truth Hawks, however, has nothing to fear! Despite being exceptionally busy designing new hairstyles, photographing them, listing them in world and on the marketplace, as well as sorting through a surely mountainous pile of note cards and IMs, the man still has time to respond to his clientele.

Previously, I had purchased two beautiful new release hairstyles in the Black & White pack that contained a pure white color "Pearl" that I fell completely in love with. I later returned to the store to purchase some of my favorite styles (that I already owned in Reds) in the Black & Whites pack for this "Pearl" color. However, much to one little kitty's sadness, after returning home and unpacking my purchase, I realized the "Pearl" was not included in these older styles.

I hemmed and hawed, procrastinated, and chewed my lips and eventually gave in and sent Mr. Hawks a note card asking if this "Pearl" color was a one-time coloring for special hair, or only available with newer hair-styles? I didn't even really expect a reply much less the degree of customer service received.

Mr. Hawks graciously answered my note card stating the color was new and he hadn't as of yet recolored the older hairstyles to include this new "Pearl". He stated he would recolor with Pearl the two styles that I purchased recently and send them to me. I thanked him profusely for his time and effort, and offered to pay extra for this, to which he declined.

I didn't have a time table. I new he was busy, so I didn't worry about it any more. I just knew that I could find this gloriously beautiful Pearl in all his new styles and that was more than enough for me. A week later I received an offline from Mr. Hawks apologizing to me for not getting to the recoloring sooner, but that he was trying to add in the Pearl color to older hairstyles and update vendors. Instead he refunded my payment for the two styles that did not include the Pearl!!! This goes FAR beyond standard customer service. I would NEVER ask for a refund of something I purchased that wasn't what I thought it was. That falls under buyer be ware, etc...

Hats off and standing ovation to Mr. Truth Hawks for his courteousness, friendliness, punctuality and super outstanding customer service. Truth will continue to be a top shopping destination on my list.

Hair: >TRUTH< Mariposa - pearl
Skin: *League* Sia Fair FelineFemme -Frex -Cleavage
Eyes: Poetic Colors - pc eyes by LL - poison ivy - large
Lashes: Miamai - NoAlpha Lashes_N01
Freckles: L.Fauna - EXTRA FRECKLES [Tan]
Ears: *Dreams* - Tied with a Bow Snowy White Twitchy Ear 1.2
Dress: aDIVA Couture Just Gorgeous White
Pearls: Aly - Draping Pearl set
Shoes: :)(: Eve Temptation Shoes White V2
Couch: {What Next} - Just the two of us armchair